Frequently Asked Questions

We know your health can sometimes be confusing that is why we are here to help.
See some of your frequently asked questions listed below.

If I am concerned about my illness or how I am feeling, is there a physician I can speak to after the clinic is closed?

If you require immediate medical attention, please call 911 or visit your nearest Emergency Department. Medicentres does not provide emergency care. If you feel that your health concern is serious, but not an emergency; or have concerns regarding your health, please contact the Health Link line in your respective city.

In Edmonton, please call: 780-408-5465
In Calgary, please call: 403-943-5465

If you are a regular patient at Medicentres, you can contact the after hours on-call service for further information.

In Edmonton, please call 780-489-7246
In Calgary, please call 403-266-0421

How long will I have to wait to see a physician?

Medicentre physicians see walk-in patients in the order in which they arrive and register with the reception desk. However, some physicians do take appointments and some patients that present to the clinic with more critical health concerns will be seen by a physician sooner than those patients that arrived earlier.For simpler health conditions, please consider using the Fastrack program to meet your needs.

Patients who are asked by physicians to return to the clinic may be seen on an expedited basis depending on the circumstances. This will be done where appropriate and possible, but patients in this circumstance should be prepared to wait to see the nurse or physician.

Can I have my prescription refilled without seeing a physician?
All patients requiring a prescription refill must be seen by a physician to ensure that medication is appropriate and required. Please ensure that you have enough medication until your next visit with your physician. Nurses are not permitted to phone or fax prescriptions as per the guidelines from the College & Association of Registered Nurses of Alberta (CARNA).
Do I need to bring anything with me to the clinic when I see my physician?

Please remember to bring your Alberta Health Care Card and Photo Identification with you to the clinic. Alberta Health Care coverage is provided to valid card holders at no cost. You must be registered with the Alberta Health Care Insurance Plan in order to receive publicly funded health care coverage.If you are on medications, please bring all of your medications with you.

If you do not have your Alberta Health Care card, but can obtain the number, our staff will ask for photo identification and validate the information with Alberta health. This process is done to ensure that we have the correct person and Alberta Health Care number provided is valid. This process also helps to prevent identity theft and fraud.

If you are unable to provide an Alberta Health Care Number and photo identifications, or the number cannot be validated, you will be required to pay for your visit, as well as any outstanding invoices.

Do I need to have my health care card when I see my physician?

Please remember to bring your Alberta Health Care Card and Photo Identification with you to the clinic. Alberta Health Care coverage is provided to valid card holders at no cost. You must be registered with the Alberta Health Care Insurance Plan in order to receive publicly funded health care coverage.If you do not have your Alberta Health Care Card, but can obtain the number, our staff will ask for photo identification and validate the information with Alberta Health. This process is done to ensure that we have the correct person and the Alberta Health Care number provided is valid. This process also helps to prevent identity theft and fraud.

If you are unable to provide an Alberta Health Care number and Photo Identification, or the number cannot be validated, you will be required to pay for your visit, as well as any outstanding invoices.

Can I make an appointment to see a physician?
Some of our family physicians accept appointments, as well as our specialists and our Fastrack program. Please be on time for your appointment. Appointments must be cancelled a minimum of 24 hours in advance, except for specialist appointments or immigration medical exams, which require a 48 cancellation notice. Patients who do not properly cancel their appointments or fail to show up for their appointment will be invoiced $50 or $100 depending on the type of appointment. Any outstanding invoices are expected to be paid in full prior to booking another appointment or receiving another service.
Can I get a referral to a specialist from a Medicentre physician?

Referrals to a specialist will be made when the family physician deems necessary. All referrals are made in writing to the specialist, usually within 10 days of your visit to your doctor. You will be contacted by phone or letter by either Medicentre staff or the specialist’s staff with regards to your appointment date and time.If the specialist requires you to call and confirm your appointment and you fail to do so as instructed, your appointment may be cancelled by the specialist’s office. Should you for any reason not be able to attend your appointment or need to change the date or time, you will need to contact the office of the specialist on your own to reschedule. Please be aware that specialists may also charge for missed appointments.

Can I get my test results told to me over the phone?
Results for tests will not be provided by the staff over the phone to ensure privacy and compliance with the Health Information Act (HIA). We advise all patients to return to the clinic to obtain test results one week after the test has been done. If you have been asked to return to the clinic concerning urgent results, you may be expedited to see a physician when possible and appropriate.
Can I see a physician if I live in another province or have recently moved to Alberta?
Your provincial health care card and photo identification will usually provide coverage for most of the standard medical services offered at Medicentres. This health care number will need to be validated at the time you are registered to see the physician. There are some provinces in which we are unable to verify the health care number at the time of your visit. If we are unable to verify your provincial health care number, you will be required to pay for the services provided at the time you are registered. You will be issued a receipt and then apply for reimbursement through your provincial plan.
What are “uninsured services”?

It is important to realize that Alberta Health only pays for “essential services“, not for services that it deems “non-essential“. Some services are NOT covered and each individual must pay for these services at the time of registration. These include, but are not limited to:

  • Cosmetic procedures
  • Aviation medicals
  • Immigration medicals
  • Pre-employment medicals
  • Drivers medicals
  • Medical certificates, sick notes, maternity leave forms, etc
  • Third party request forms (e.g. Insurance forms)¸
  • Motor vehicle accident reports
  • Chart transfers or chart copies
  • Travel medicine advice and immunizations
How do I know my medical information will be kept private and confidential?
Our physicians and staff collect and record information according to the guidelines of the Health Information Act (HIA). Your information is kept secure and disclosed only with your written consent unless it is for continuity of care and treatment or in particular situations according to the guidelines of the HIA.