Patient Satisfaction Survey

What is the Patient Satisfaction Survey?

Medicentres Family Health Care Clinics has created the Patient Satisfaction Survey to help us understand your experience and find opportunities to enhance your patient experience. Patients who provide feedback are informing us of where we have been successful and where we need to improve.

85% likelihood patients would recommend Medicentres to friends and family

How many surveys have been completed?

51,867 surveys complete to date in Alberta, Ontario and Manitoba

How has the survey helped us improve our services?

At Medicentres Family Health Care Clinics we strive to offer excellence to our patients and provide them with respect. We believe in putting the patients first and take personal responsibility for our actions and our work. The online wait timer is a tool we created based on the suggestions from our patients. At Medicentres we have a commitment to our patients to listen and to act on suggestions provided to better serve everyone.

Patient Feedback

Can’t say enough how wonderful this clinic is. I drive from the west end just to come here. I trust the physicians and all of the staff are amazing. I love that girls laugh and have fun with the patients. There is so much sickness and the fact these girls can make you smile on a bad day. Will never go elsewhere because of these girls.”

“I am always treated with courtesy & respect by the staff here.”

“All of the people regardless of the position they hold were very nice and understanding and showed that they cares about my son’s need of medical attention.”

“Can’t say enough how wonderful this clinic is. I drive from the west end just to come here. I trust the physicians and all of the staff are amazing. I love that girls laugh and have fun with the patients. There is so much sickness and the fact these girls can make you smile on a bad day. Will never go elsewhere because of these girls. ”

“Dr. Moulin always goes about and beyond my expectations at every visit. Lorraine is always pleasant and helpful and the office staff is kind. ”

“Just worth mentioning that I go out of my way to come to this particular location because of the attentiveness of the people here.”

“The wait time feature on the website is awesome!”