Occupational Injury Services (OIS/WCB)

Please book online or call the clinic to make an OIS appointment. If your company is not part of the OIS program, please see information below and contact the OIS coordinator for information on becoming part of the OIS program/signing up for OIS. If you can’t find an appointment online, please call the clinic. OIS service hours are noted on the clinic’s wait timer.


What is it?

Occupational Injury Service (OIS) is a WCB Alberta program which provides quick access to care and treatment for employees injured at work. This includes an in-depth return-to-work plan for each employee.

Benefits of the OIS Program

  • Same-day access to a physician with a background in work-related injury management and WCB training.
  • Injured workers are typically seen within 30 minutes of arrival on their first visit.
  • Expedited access to diagnostics such as MRIs, CT scans, Bone Scans and Ultrasound scans, as well as some treatment services.
  • Same-day completion and submission of OIS reports to WCB.
  • Post assessment and treatment communication.
  • Detailed work restrictions plan which allows employers to provide appropriate modified work for employees.
  • Follow-up support, including appointments.

Medicentres OIS Services

Medicentres Canada is the largest OIS provider in Alberta, with 11 locations in Edmonton and 4 in Calgary. Our OIS clinic locations provide a variety of services including Tetanus immunization and suturing of cuts and wounds.

If you require further information or support regarding Medicentres’ OIS provision, please contact the OIS Coordinator at OISservices@medicentres.com

Employers interested in the OIS program must be committed to a modified work program in their workplace. A formal sign-up must be completed and sent to the OIS business assistant at the WCB.

Frequently Asked Questions

Why would I visit a Medicentres OIS physician instead of my regular family physician?

Your family physician specializes in general health. OIS physicians have a special interest in work-related injuries. They have access to background knowledge of your worksite, will see you within 30 minutes on average and will complete WCB reports on the same day. OIS physicians can expedite diagnostic services and work with you and your employer to create a personal return-to-work plan.

Will I wait long for an assessment?

No. The average wait time is no more than 30 minutes to have an assessment started. In unusual circumstances, such as the arrival of an emergency case, the wait may be longer. However, even in these instances the wait time is shorter than in an emergency room.

Is my health information kept confidential?

Medicentres’ OIS physicians and staff must abide by privacy legislation. When communicating with employers, the physician’s focus will be on supporting return to work. Your personal medical information will be kept confidential, and it will not be discussed. A copy of the OIS report showing what activities workers can or cannot do while recovering from injury will be provided to the worker and employer.

Are Medicentres OIS clinics walk-ins or do I have to call ahead?

You can either call the clinic directly or book an appointment online by clicking the “Book Now” button on this page. Please contact the OIS clinic to let them know that your worker is coming so the clinic can perform a triage assessment. 

For safety reasons, it is important that workers not attend the clinic with injuries that are not in the scope of services offered by the OIS clinic.  If your worker has chest pains, shortness of breath, difficulty breathing, is unconscious or has bleeding that is difficult to stop, you must contact the emergency services.

Who do Medicentres OIS physicians work for?

Medicentres has been contracted by WCB to provide OIS services to employers and their injured workers. Medicentres’ OIS physicians do not work for WCB or your employer.

If my employee went to an emergency room first, can they still be seen in an OIS clinic?

An employee should visit an emergency room (ER) if the OIS clinic is closed, the injury is severe and requires ER treatment or the injury is beyond the scope of services provided by the OIS clinic. In these cases, the employee can still be seen in an OIS clinic if the time period between an ER visit and OIS visit is less than 96 hours.

MEDICENTRES OIS CLINICS

Medicentres Canada is the largest OIS provider in the Edmonton area with multiple clinics available for employers and injured workers.

Capilano Medicentres
10143 50 St NW
Edmonton, Alberta T6A 2C1
P: 780.468.2911 | F: 780.462.0029

Dickinsfield Medicentres
9228 144 Ave NW #9
Edmonton, AB T5E 6A3
P: 780.784.4878 | F: 587.460.5643

Ellerlie Medicentres
9404 Ellerslie Road #102
Edmonton, Alberta T6X 0K6
P: 780.466.8064 | F: 780.466.8095

Heritage Village Medicentres
2041 111 Street
Edmonton, Alberta T6J 4V9
P: 780.438.2306 | F: 780.461.2632

Hermitage Medicentres
12747 50 St NW
Edmonton, Alberta T5A 4L8
P: 780.473.2102 | F: 780.478.9061

Kingsway Medicentres
10507 Kingsway NW
Edmonton, Alberta T5H 4K1
P: 780.784.5078 | F: 780.426.0686

Belle Rive Medicentres
16703 82 Street #102
Edmonton, Alberta T5Z0H5
P: 780.457.7142 | F: 780.457.7152

Millwoods Medicentres
6426 28 Ave NW
Edmonton, Alberta T6L 6N3
P: 780.462.3491 | F: 780.461.2650

Pleasantview Medicentres
11076 51 Ave NW
Edmonton, Alberta T6H 0L4
P:780.436.8071 | F: 780.435.6034

Sherwood Park Medicentres
101 Bremner Dr.
Sherwood Park, Alberta T8H 0M5
P: 780.467.4717 | F: 780.467.9316

Westgate Medicentres
9540 163 Street NW #101
Edmonton, Alberta T5P 3M7
P: 780.489.4976 | F: 780.481.6761

Westgrove Medicentres
10232 142 St NW
Edmonton, Alberta T5N 2N8
P: 780.452.0281 | F: 780.452.1381

 

Medicentres is also providing the OIS program to employers in the Calgary area at the following clinics:

Country Hills Medicentres
5149 Country Hills Blvd #220
Calgary, Alberta T3A 5K8
P: 403.241.8848 | F: 403.241.8849

Foothills Medicentres
202-3716 61 Ave SE,
Calgary, Alberta, T2X 1Z4
P: 403.236.8400 | F: 403.236.8806

Heritage Hill Medicentres
8180 Macleod Trail SE #110
Calgary, Alberta T2H 2B8
P: 403.259.3256 | F: 403.253.2673

Panorama Hills Medicentres
1110 Panatella Blvd #510
Calgary, Alberta T3K 0S6
P: 403.274.9712 | F: 403.274.9714