Privacy Policy

Privacy Policy

Effective and Last Updated: March 16, 2021.


Medicentres Canada Inc. (“Medicentres” or “We”) is committed to protecting the privacy of its patients’ and customers’ personal information. As part of this commitment, Medicentres has developed this Privacy Policy and related privacy procedures.


This Privacy Policy covers all personal information under Medicentres’ control, and describes:

  • How we collect, use, disclose, and protect the personal information of customers, patients and website users (“you”).
  • The types of information we may collect from you or that you may provide when you visit the website (our “Website”).
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

Medicentres aligns its privacy program with the standards set out in the federal Personal Information and Electronic Documents Act, provincial privacy laws and Privacy Commissioners’ guidance and recommendations, as amended from time to time.

Policy Guidelines

Medicentres will comply with all applicable privacy legislation.

Principle 1 – Accountability

Medicentres has implemented procedures to give effect to this Privacy Policy:

  • to manage the collection, use, retention, storage, transfer, disclosure, accuracy, correction and disposal,
  • to manage the collection, use, retention, storage, transfer, disclosure, accuracy, correction and disposal of its patients’ or customers’ personal information,
  • to receive and respond to inquiries and complaints,
  • to train employees, volunteers and board members about the Medicentres’ Privacy Policy and related procedures, and
  • to analyze new initiatives that may affect personal information.

Medicentres will only use your personal information in accordance with this Privacy Policy unless otherwise required by applicable law. We take steps to ensure that the personal information that we collect about you is adequate, relevant, not excessive, and used for limited purposes.

Medicentres has a designated individual, known as the Privacy Manager, who is accountable for Medicentres’ compliance with this Privacy Policy. The Privacy Manager can be contacted by e-mail at or by mail at:

Medicentres Canada Inc.
10458 Mayfield Road #204
Edmonton, AB T5P 4P4
(780) 483-7115

Individuals with questions about this Privacy Policy should contact the Medicentres’ Privacy Manager.

Principle 2 – Identifying Purposes

Medicentres identifies the purposes for which it collects, uses and discloses personal information.

Medicentres only collects, uses and discloses personal information necessary for the identified purposes. Medicentres collects, uses and discloses information to:

  • present our Website and its contents to you,
  • provide you with information or services that you request from us,
  • fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it,
  • provide you with notices about your upcoming appointments,
  • carry out our obligations and enforce our rights arising from any contracts with you,
  • notify you about changes to our Website or services we offer or provide though it,
  • improve our Website or services, marketing, or customer relationships and experiences,
  • allow you to participate in interactive features, information library, questionnaires, social media, or similar features on our Website,
  • keep patients and customers informed about Medicentres and Medicentres activities,
  • permit internal analysis to assist Medicentres with planning for future activities, and
  • comply with legal and regulatory requirements.

Medicentres collects the following information to achieve its identified purposes:

  • name,
  • contact information, including telephone number, residential address or e-mail address,
  • demographic information including information about an individual’s gender and age that will help us communicate more effectively,
  • specific areas of interest in Medicentres’ activities, and
  • publicly available information including personal information that appears in a publication such as a magazine or newspaper.

Principle 3 – Consent

Medicentres obtains consent from individuals for its collection, use and disclosure of their personal information for the identified purposes, except where otherwise permitted by law. The form of consent sought by Medicentres may vary depending on the circumstances and the sensitivity of the personal information that is collected.

Consent can be express, implied or given through an authorized representative. Before deciding what form of consent is appropriate, Medicentres will consider the type of personal information it needs, the reason for its use, and the type of customer contact that is involved. Medicentres will seek express consent when the information is likely to be considered sensitive.

Individuals may give express consent in writing, orally or electronically.

We use different methods to collect your information, including through:

  • Direct interactions with you when you provide it to us, for example, by filling in forms, participating in our surveys, commenting on our articles, opting-in to receive emails or text messages about upcoming promotions or events, or corresponding with us by phone, email, or otherwise, and
  • Automated technologies or interactions, as you navigate through our Website, sign-up to use our wi-fi, or through our third-party advertisers placing a unique cookie on your browser. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies.

The information we collect directly from you on or through our Website may include:

  • information that you provide by filling in forms on our Website at the time of registering to use our Website, subscribing to our services, posting materials, requesting further services, or
  • records and copies of your correspondence (including email addresses) if you contact us,
  • your responses to surveys that we might ask you to complete for research purposes,
  • details of appointments you booked through our Website and of the fulfillment of your appointments, or
  • your search queries on the Website.

Individuals can also give consent through an authorized representative, such as a legal guardian or a person with a power of attorney. This is necessary, for example, if Medicentres cannot obtain express consent from an individual who is a minor, seriously ill, or mentally incapacitated.

Individuals may withdraw consent for any identified purpose at any time, subject to legal and contractual restrictions and reasonable notice. Individuals who wish to withdraw consent as outlined in this Privacy Policy should contact the Medicentres’ Privacy Manager by e-mail at or by mail to:

Medicentres Canada Inc.
10458 Mayfield Road #204
Edmonton, AB T5P 4P4
(780) 483-7115

If you withdraw consent, Medicentres complies with the request as quickly as possible but there may be certain uses of personal information that it may not be able to stop immediately. For example, you may still receive communications from us for up to ten (10) business days as we process your request to opt-out.

Principle 4 – Limiting Collection

Medicentres limits its collection of personal information to that which is necessary to fulfill its identified purposes. Medicentres collects personal information by fair and lawful means.

Principle 5 – Limiting Use, Disclosure and Retention

Medicentres does not use personal information, or sell, transfer or otherwise disclose personal information to any third party, for purposes other than those for which it was collected, except with the individual’s consent or as permitted or required by law.

Medicentres retains personal information only as long as necessary to fulfill the identified purposes or as otherwise permitted or required by law.

Principle 6 – Accuracy

Medicentres’ ensures that personal information is accurate, complete and up-to-date as is reasonably necessary for its identified purposes. Individuals may request corrections to inaccuracies in their personal information by contacting Medicentres’ Privacy Manager.

Principle 7 – Safeguards

Medicentres is committed to protecting personal information in its control with security safeguards appropriate to the sensitivity of the information.  Personal information is protected by safeguarding measures designed to prevent theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. A higher level of protection is used to safeguard more sensitive personal information.

Medicentres takes steps to ensure that employees, volunteers, students and board members are aware of the importance of maintaining the security and confidentiality of patients and customers personal information. Third party contractors are required to complete Medicentres’ online privacy training module. Vendors and suppliers that work with Medicentres’ personal information must sign a Personal Information Protection Agreement.

Principle 8 – Openness

This Privacy Policy is made available to patients, customers and the public on our website at Individuals may easily acquire information about:

  • the name and contact information for Medicentres’ Privacy Manager for the purpose of questions and complaints,
  • the means of gaining access to personal information held by Medicentres.

Principle 9 – Access

Upon written request, Medicentres will provide individuals access to their personal information and an account of its use and disclosure. Individuals can challenge the accuracy and completeness of the information and have it amended as appropriate.

Principle 10 – Challenging Compliance

Medicentres has procedures in place to receive and respond to patient and customer inquiries and complaints about the handling of their personal information. Individuals who are not satisfied with the answer received about the subject of their inquiry may complain in writing to the Medicentres’ Privacy Officer. Medicentres’ Privacy Officer will investigate all complaints.

Incident Reporting

All employees, volunteers, students and board members must ensure that the privacy of patients and customers and the confidentiality and security of their personal information is preserved at all times. Anyone who observes a breach or potential breach of privacy must report the details as soon as possible to Medicentres’ Privacy Manager.


Medicentres will ensure that everyone who works at Medicentres has a good understanding of this Privacy Policy and its related procedures through privacy training sessions and other communications.

Routine Assessment of Systems and Procedures

Medicentres will routinely assess information systems and work processes to confirm that patient and customer privacy is protected, and that only authorized individuals with a “need-to-know” have access to personal information. Whenever significant changes are proposed or undertaken for information systems or work processes, and whenever substantial external services and products are evaluated or contracted to assist with information management, Medicentres will conduct a privacy impact assessment.

Audits and Reviews

The Privacy Manager will periodically conduct internal reviews and external audits of Medicentres’ Privacy Policy and related procedures with a view to maintaining and improving their effectiveness and complying with relevant legislation.


Medicentres’ management will report annually to the board of directors on matters concerning privacy compliance.

Privacy Statement

We respect our patients’ privacy. Medicentres does not share or sell our patient or customer lists to any agency, business or other organization.

Please direct any questions, concerns, complaints to:

Medicentres Canada Inc.
10458 Mayfield Road #204
Edmonton, AB T5P 4P4
(780) 483-7115


Website Terms and Conditions of Use

Last updated: March 16, 2021.

Acceptance of the Website Terms and Conditions of Use

Your use of this website (the “Website”) is offered to you by Medicentres Canada Inc. (being “us”, “our” or “we”), conditioned on your continued acceptance, without modification, of the terms, conditions and notices contained herein (the “Agreement”). We may at any time revise the Agreement, without notice, by updating this posting. You agree to periodically review the terms and conditions in order to be aware of any such modifications and your continued use shall be your acceptance of these.

BY USING THE WEBSITE, YOU ACCEPT AND AGREE TO BE BOUND AND COMPLY WITH THESE TERMS AND CONDITIONS AND OUR PRIVACY POLICY, FOUND AT, INCORPORATED HEREIN BY REFERENCE. If you do not agree to be bound by the following terms and conditions, then please click on the [BACK] button on your web browser until you have left this Website.

Modifications to the Terms and Conditions and to the Website

We reserve the right in our sole discretion to revise and update these terms and conditions from time to time. Any and all such modifications are effective immediately upon posting and apply to all access to and continued use of the Website. You agree to periodically review the terms and conditions in order to be aware of any such modifications and your continued use shall be your acceptance of these.

The information and material on this Website, and the Website, may be changed, withdrawn, or terminated at any time in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Website is restricted to users or unavailable at any time or for any period.

No Reliance

The information provided through this Website is for informational purposes only and is not intended to be a substitute for professional medical advice, assessment and evaluation. You agree that you must evaluate, and bear all risks associated with, the use of any such information, including any reliance on the availability, accuracy, completeness, usefulness or appropriateness of such information. This includes third party content that is made available on, or otherwise accessible through, the Website by us.

You should consult a qualified physician or other applicable health professional before making any decision or taking any action that might affect your personal well-being as there is no substitute for the consideration of an individual’s circumstances by a qualified professional.

Disclaimer of Warranties

Your use of the Website is at your sole risk. The information is provided on an “as is” and “as available” basis. We expressly disclaim any and all warranties and conditions of any kind, whether express or implied, including, without limitation, the implied warranties or conditions of merchantability, fitness for a particular purpose and non-infringement.

We make no warranty that the information will be available, uninterrupted, timely, secure, error-free or free of computer viruses or other harmful components.

You expressly understand and agree that in no event shall we be liable for any damages whatsoever, including direct, indirect, incidental, special, consequential or exemplary damages (including, without limitation, damages for loss of profits, goodwill, use of information, business interruption or other intangible losses, loss or damage to property and claims of third parties (even if we have been advised of the possibility of such damages), whether based on breach of contract, breach of warranty, tort (including negligence) or otherwise, arising out of or in connection with: 1) the use or the inability to use the Website or any information or 2) any other matter relating to the Website.


Third-Party Websites

For your convenience, this Website may provide links or access to third-party sites. The inclusion of any linked website does not imply approval, endorsement or recommendation of the material on such websites or any association with their operators or any products or services by us.

We do not make, and expressly disclaim, any warranty or condition, express or implied, statutory or otherwise, as to third party websites that you access through the Website, including but not limited to, any warranties or conditions of merchantability, fitness for a particular purpose or non-infringement, or any warranty that information will be available, uninterrupted or error free.

Your Use of the Website and Account Security

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Users are responsible for obtaining their own access to the Website. Users are required to ensure that all persons who access the Website through a user’s internet connection are aware of these Terms and Conditions and comply with them. The Website, including content or areas of the Website, may require user registration. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Your provision of registration information and any submissions you make to the Website through any functionality (such as applications, appointments, chat rooms, e-mail, message boards, profiles, questionnaires and information library, etc.) constitutes your consent to all actions we take with respect to such information consistent with our Privacy Policy, found at

Intellectual Property Rights and Ownership

Copyright © 2020 Medicentres Canada. All rights reserved. You are granted a limited license to use (display or print) the information accessed through the Website for personal non-commercial use only, provided the information is not modified and all copyright and other proprietary notices are retained. Any other use requires the prior written consent of our authorized representative.

Medicentres Canada name and signature is an Official Mark registered under the Trade Marks Act and published by the Registrar of Trade Marks. The name and signature are, therefore, the exclusive right of Medicentres Canada and may not be used by any person without written permission. The compilation of all content on this website is the exclusive property of Medicentres Canada including all text, logos, slogans, graphics, button icons, photo images, forms, audio, video, and questionnaires. Medicentres Canada does not permit or consent to any use of its trademarks or its corporate website in any manner which might cause confusion by implying association with or sponsorship by Medicentres Canada.

Reporting and Contact

Any communications required to be made with us in regards to the Website, including in respect of any use of disclosure of the information made available by you, may be forwarded to:

Medicentres Canada Inc.
10458 Mayfield Road #204
Edmonton, AB T5P 4P4
(780) 483-7115

Governing Law and Choice of Forum

We operate in Edmonton, Alberta, Canada. The terms and conditions and notices of this Agreement, and any matter applicable to your direct or indirect use of the Website, shall be governed by the laws of the Province of Alberta and the laws of Canada applicable therein. Any dispute shall be settled in the courts of the Province of Alberta and all courts competent to hear appeals therefrom, though the foregoing shall not limit our ability to seek injunctions and remedies in other jurisdictions which are required to stop continuing breaches of the Agreement by you.



Authorization for Disclosure of Personal Medical Health Information
Purpose for Collecting Personal Medical Health Information

In order for Medicentres Canada Inc. (being “us”, “our” or “we”) to conduct a medical health assessment, we collect personal medical health information about you for the primary purpose of determining your ability to safely perform your job. If you do consent, Medicentres provides this health assessment to your employer. Your medical health information is personal information, and we are committed to protecting your privacy. This authorization explains how we will handle your medical health information if you do consent. Please read it carefully.

If you have any questions, please contact:

ATTN: Andrea Feely
Medicentres Canada Inc.
10458 Mayfield Road #204
Edmonton, AB T5P 4P4
Phone: (780) 483-7115
Fax: (780) 484-6531

Procedure for Handling Personal Medical Health Information

Client Information Collection: If you consent, a representative of Medicentres will obtain your health information to provide healthcare services to you. Health information includes:

  • Your physical or mental health status.
  • History of your medical procedures and treatments.
  • Prescriptions issued to you.
  • Medical advice provided to you.
  • Your medical history.
  • Blood test results.
  • Medical devices and/or aids used by you.
  • Health services provider information.

Client Information Sharing: The sample may be forwarded to an approved Service Agent of Medicentres for further analysis if required. The results may be used to evaluate your fitness for work, and the results of this test will be forwarded to your employer or union representative. Medicentres does not disclose personal medical health information to any service providers or other third parties. However, we reserve the right to disclose any personal information when required to do so by law, including to law enforcement agencies, regulators and courts in the Provinces where we operate.

Client Information Security: Medicentres appreciates the sensitivity of your personal medical health information. We protect the security, confidentiality and integrity of the personal medical health information using organizational, technical and physical controls.

Client Information Retention: We retain your personal medical health information for a minimum of ten (10) years from the date we last enter information on your record.

Privacy Rights

We are committed to safeguarding the personal information entrusted to us by our clients in accordance with applicable Canadian privacy laws and Medicentres’ Privacy Policy accessible here

We respect your rights to know if we have your personal medical health information and to access, correct, restrict or request deletion of your personal medical health information as required by law.

To exercise these rights, please contact our Privacy Manager:

ATTN: Andrea Feely
Medicentres Canada Inc.
10458 Mayfield Road #204
Edmonton, AB T5P 4P4
Phone: (780) 483-7115
Fax: (780) 484-6531


By clicking the consent button, you agree to the following:

  • You have disclosed all your personal medical health information to the best of your knowledge, and
  • You authorize us to collect, use, and disclose this information to your employer for assessing your ability to safely perform your job.

I understand the purpose for disclosing this information to my employer’s representative. I understand that I can refuse to accept this authorization form.

This authorization is effective from the date it is accepted until your next medical health service appointment. I understand that I may withdraw or amend this authorization in writing at any time.