York Medical – Richmond Hill

If you are a new patient, you’ll first need to create a TELUS Health Connect account and register with the clinic before booking an appointment. Follow these easy steps to get started:

1. Open TELUS Health Connect — Use the TELUS Health Connect mobile app or web version.
2. Select “Sign Up” — Choose Sign Up at the bottom of the screen.
3. Choose your sign-up method — Register using your email, Google, or Apple account.
4. Create your login details — If using email, enter your email address and create a password.
5. Accept the terms — Review and agree to the Terms of Use and Privacy and Consent Information.
6. Confirm your email — Open the confirmation email from TELUS Health Connect and verify your email address.
7. Search for the clinic — Search for York Medical Medicentres Ontario.
8. Add the clinic — Select the + icon beside the clinic name.
9. Complete your profile — Enter your general patient information.
10. Verify your phone number — Verify your number and complete all required registration fields.
11. Select “Register” — This connects your TELUS Health Connect account to the clinic.
12. Continue to booking — Once registration is complete, you can proceed to the online appointment booking process.

Having trouble registering? Double-check that your information has been entered correctly. If you see “Registration closed,” please contact the clinic directly for assistance.

If you are an existing patient, you can book your appointment online through TELUS Health Connect. Follow these easy steps to request your appointment:

1. Select “Existing Patient? Book Online” — Choose the online booking option to get started.
2. Log in and verify your account — Sign in to TELUS Health and complete the required verification.
3. Select “New Appointment” — Start a new appointment request.
4. Choose the patient — Select the patient you are booking the appointment for.
5. Choose the clinic — Select York Medical Medicentres Richmond Hill.
6. Enter your reason for visit — Select the appropriate presenting issue, or choose Other and provide brief details.
7. Choose the service type — Select Pediatric Walk-In.
8. Select a date and time — Choose your preferred available appointment date and time.
9. Review your appointment details — Confirm the physician, clinic and booking information are correct.
10. Accept the Terms and Conditions — Review and accept the required terms.
11. Submit your appointment request — Submit your request and watch for a confirmation email. Please note that clinic approval is still required.

Before submitting: Make sure you have selected the correct patient and clinic, provided a clear reason for your visit, reviewed your date and time, and accepted the terms.

Our family physicians work on an appointment only basis.

Yes. The validity of your insurance must be verified on every visit. If you are unable to provide an OHIP card or the number cannot be validated, you may be required to pay for your visit. To obtain a replacement card, visit any Service Ontario Office.