Occupational Injury Services (OIS/WCB)

You can either call the clinic directly or book an appointment online by clicking the “Book Now” button on this page. Please contact the OIS clinic to let them know that your worker is coming so the clinic can perform a triage assessment. 

For safety reasons, it is important that workers not attend the clinic with injuries that are not in the scope of services offered by the OIS clinic.  If your worker has chest pains, shortness of breath, difficulty breathing, is unconscious or has bleeding that is difficult to stop, you must contact the emergency services.

Medicentres has been contracted by WCB to provide OIS services to employers and their injured workers. Medicentres’ OIS physicians do not work for WCB or your employer.

An employee should visit an emergency room (ER) if the OIS clinic is closed, the injury is severe and requires ER treatment or the injury is beyond the scope of services provided by the OIS clinic. In these cases, the employee can still be seen in an OIS clinic if the time period between an ER visit and OIS visit is less than 96 hours.

Yes, an injured worker in a remote location, where there is no access to an OIS clinic, can be assessed virtually. Our physicians supporting the Virtual OIS program have experience in providing OIS and virtual visits and are confident in assessing and determining treatment plans. However, there may be times when the injured worker will need to be treated in person by a physician. For example, if your injured worker suffered a laceration, the physician may advise that they attend their local emergency room to have the laceration stitched, but the OIS physician can recommend the modifications. If you are near an OIS clinic, an in person visit is preferred.

If the injury is serious and requires immediate attention, please direct your worker to the local Urgent Care or Emergency room, to be assessed by a physician. As per WCB, when an injured worker is assessed and treated at an Urgent Care or Emergency room, they can still take part in the OIS program, as long as it is within 96 hours of the visit.

Once your worker has been treated at the Emergency room or Urgent care, you can make an appointment with a Medicentres physician to determine the modifications required so your worker can return to safely. For injured workers in remote areas, you can book an appointment via the virtual program, to determine the modifications required so your worker can return to safely.